If a Battery needs to be returned to Sonny Power Co., it must be shipped in a lithium-iron UN-approved shipping box. Should the original packaging be unavailable, Sonny Power Co. will provide packaging at a cost of $25 plus actual shipping charges for batteries weighing up to 79 lbs. For heavier batteries, buyers should contact Sonny Power Co. for packaging and shipping quotes.

The cost of shipping and packaging for returning the Battery to Sonny Power Co. for warranty evaluation is the buyer’s responsibility. Any Battery found defective in material or workmanship will be repaired or replaced at Sonny Power Co.’s expense. Sonny Power Co. recommends fully insuring any return shipment against loss or damage. The buyer should use a carrier that provides tracking numbers and proof of delivery.

If buyers need assistance with shipping a Battery to Sonny Power Co. for warranty evaluation, a deposit of $300 may be required to cover return shipping and diagnosis costs. Any shipment arriving damaged or without an RMA (Return Merchandise Authorization) will be refused or held until the buyer arranges return shipping or files an insurance claim.